FAQ
Get access
  • I do not have an early access code. Why can I not sign up yet?
    Before we open up Teemyco to everyone, we want to make sure we get the right product in place for you. Therefore we have currently a limited number of beta testers as we have not yet launched. However, we are continuously onboarding more beta testers and if you sign up here you’ll be the first one to know when your virtual office is ready for you to move in!
  • I've got an invite code. What do I do now?
    Go to the Sign Up page, fill in your unique code details and you’ll become the office admin of your space. Once you see how your office looks and works you can add your colleagues to the space in a few clicks, and they will receive login instructions via email. Under "Get Started" below in the FAQ you find more product related tips & tricks.
  • I have received an access code. Where’s the catch?
    It is for free for 2 months and you can be up to 50 people per office as a maximum limit. We’d love to in exchange for you getting to trial for free to get feedback from you on what you like/think/dislike - as we are still in beta trial.
  • The access invite codes are free. When will you start charging?
    If you have received a free trial invite code you get premium Teemyco access for free for 2 months and can later choose if you want to upgrade to the paid plan or stay with the free version. The default is you stay on the free plan.
  • We’re only temporarily distributed due to Covid-19. Is Teemyco for us?
    We recommend the usage of Teemyco to teams where at least parts of the team will be distributed more than 50% of the work week time. I.e. if you are planning on shortly all meet physically again in a joint office every day, Teemyco might not be the best option for you.
  • Does it matter what type of hardware I have for things to work?
    Teemyco is currently available for Mac, Windows & Linux-users.
  • I am a Linux user, how do I run Teemyco from AppImage file?
    You need to make the file executable:

    - From Terminal (remember to use filename corresponding to the version you are trying to run): chmod +x Teemyco-X.X.X.AppImage

    - Via GUI (the example is for Ubuntu): right click on .AppImage file -> Properties -> Permission Tab -> Check “Allow executing the file as program".

  • Do I need to download something - how does it work?
    Teemyco is a desktop application which is downloaded and then “online” when you are. Similar to Spotify, for example.
  • Does it matter where my team is physically located?
    We currently support teams across 5 continents; the whole point of Teemyco is to support teams like you. We haven’t yet tried Antarctica though, and we are still in beta. So should you experience any issues at all, please notify us asap, either in the virtual office or via feedback@teemyco.com.
  • How do I best explain the value of Teemyco to my team?
    Teemyco enables inter-collegial spontaneous talks, like they happen in a physical office. Those can be of either professional or non-professional nature; but we think they make co-working much more fun, smooth and lovely. In Teemyco you can sit in the same virtual room & co-work with audio / video on so it feels as if you are sitting opposite of each other in a physical space All you need to do is pick the same room as your co-worker.
Get started
  • Can I only be in one room at the time?
    Yes, just like in the real world, your avatar is only in one room at the time.
  • We all got accounts and have managed to log in. Now what?
    Amazing! Decide when to jointly start using your office; there is no point of being alone in an office. Research has shown that distributed teams who have joint communication principles perform better. So why not talk about it while jointly re-designing the standard office layout to something more unique to your team? Use the room description to clarify what the presence in the room signals. E.g. in the Spaceship room - is it OK to crash into there, or is that only for important scheduled meetings? Psst - why not schedule a virtual ugly-hat-party housewarming gathering in the virtual kitchen to kick things off?
  • How do I amend a room; and can anyone amend it?
    Click on the menu button next to your organization name. In the left sidebar next to the room name click on the three dots. This will open a window, where you can change the room's name, size, emoji, description, communication type or even delete it. Anyone can edit rooms.
  • Can I invite users into our space that are not part of my organization?
    In theory, yes you can. But think twice before you do how that changes the office dynamics. Would you give that someone a key card to your physical office? If the person is a trusted agency / consultant you work with very closely and frequently it makes sense. Remember that person will be able to hop into unlocked rooms. There are no technical restrictions from our side that you as co-workers must be employed by the same employer. We just do not want you to exceed more than 50 users during beta trial per workspace, please.
  • How many people can we be in one room at the same time?
    It depends on whether you all have your video on or off simultaneously. If you are 20 people with video on in one room, the quality will start deteriorating. If you experience issues try turning the video off.
  • How do I create a new room or edit a room?
    You find the menu button next to the name of your organization in the upper left corner. When clicking there you access a list of all rooms and co-workers. Click on the + icon to add a new room, or use the three dots next to the room name to edit a room.
  • If I create a new room, is it visible to everyone?
    Yes, there are no secret or hidden rooms, but you can lock the rooms if needed.
  • How many rooms do you recommend we have?
    We have seen trial groups of 70 employees doing perfectly well with only 7 rooms. But it’s really up to you. All we recommend is not adding so many rooms that you need to scroll when seeing the main room view; as it then gets harder to keep the who-is-who-overview without scrolling.
  • What is the maximum number of rooms?
    During the free premium trial you can add as many rooms as you like.
  • Do I need to actively move between rooms or is that done automatically?
    If you close the floating window after you’ve said goodbye your avatar is automatically moved back into the organization’s default room. People can pull you into a room and if you accept the invite your avatar moves automatically. Other than that we leave it up to you to signal your work mode and availability by selecting the space that suits you.
  • How do I use the walkie-talkie-function?
    First of all, you need to be in a room with an open audio/video line - this is indicated by the video icon on the room. E.g. looking closer at the rooms you will see that there is an open line in the “open workspace” but not in the “quiet room”. When the floating window is in focus, use the space key to talk, and everyone else who is in the same room as you will hear what you say while you are holding the space button pressed.
  • How do I lock a room?
    When in the room you want to lock, use the lock icon on the right hand corner. Use the same icon to unlock or it is automatically unlocked when the last person leaves the room.
  • The floating window is in the way, what to do?
    You can either minimize the floating window in your toolbar so you don’t see it, or use the little arrow on the bottom right in the window to make it smaller but still have it float. Don’t forget to keep the sound on so you hear when your co-worker talks to you.
  • How do I invite someone into a room?
    Hover over the person with your mouse, a window will appear. Click “invite”. This only works if the person is not in the same room as you. We strongly recommend to also only make use of this functionality if the person does not clearly signal to be busy.
  • How many people can we be in one room with video at the same time?
    If everyone has the video turned on, we recommend maximum 20 people in one room before the video quality might worsen. If you experience issues, try turning the video off.
  • How do I invite external guests into a call?
    Firstly, be aware that in Teemyco, a link goes to a room (!) - not a call like in video tools. This means if you share a link in the morning to a room, in theory that external person can use the same link later the same day. So we currently mostly recommend using the link as a substitute when you need it yourself to dial in from the phone instead. You find the room link in the floating window, big mode, bottom right under the "i" icon.
Troubleshooting & Shortcuts
  • My audio / video / screen sharing does not work. What to do?
    If you use MacOS, and camera, microphone or screen sharing does not work, or screen sharing only shares windows belonging to Teemyco app, you need to make sure permissions are set up in System Preferences -> Security and Privacy. Teemyco requires access to Microphone, Camera and Screen Recording.
  • How do I turn on audio / video in a click?
    Shortcut
    Mac/Os
    Windows/Linux
    Mute/unmute
    Cmd + Shift + I
    Win + Shift + I
    Camera on/off
    Cmd + Shift + O
    Win + Shift +O
    Shortcut
    Mac/Os
    Mute/unmute
    Cmd + Shift + I
    Camera on/off
    Cmd + Shift + O
    Shortcut
    Windows/Linux
    Mute/unmute
    Win + Shift + I
    Camera on/off
    Win + Shift +O
Get Inspired
  • I’d love to schedule a call with someone in the Teemyco team to get some coaching on how my specific team can use the virtual office in the best way. How do I do that?
    YEAY - we LOVE speaking to you! Feel free to send us some time suggestions to sales@teemyco.com and we can’t wait to talk to you! Most of us are in a European time zone.
  • How have other teams designed their offices?
    Batcaves, McDonald’s, Spaceships, Fort Knox, Printer Room, Dancefloor, Bar.. we’ve seen it all. And shortly we still start sharing some more inspirational office examples. Until then, maybe you can cluster your rooms mentally into 4 types of rooms: focus (quiet), co-working (use walkie-talkie), meeting (scheduled & ad hoc) and social rooms. Then you name them whatever suits your organization, how about that? If you want more hands on feedback and ideas, we’re happy to hop on a call and see how we can help; just email us with times that suit you on feedback@teemyco.com.
Data Privacy & Security
  • Is the software secure?
    We ensure that your data and that of your employees is safe and secure and implement appropriate technical and organisational measures to ensure an appropriate level of security. We store our data in both the AWS cloud and Google Cloud Platform which meet stringent regulatory requirements including by fulfilling ISO 27001 for security requirements, ISO 27017 for cloud security and ISO 27018 for cloud privacy. Data privacy is at the top of our agenda and we comply with data protection laws in the markets where we operate. Please find our data privacy policy here and if you have any questions please reach out to info@teemyco.com. We use a video software called Jitsi that is open-source and has been recommended for its security by Snowden and Tor Project, among others.
  • Do you use your own video software?
    No, we have carefully selected an open source video provider called Jitsi which has been praised for its security. Find out more here.
  • Are our talks being recorded?
    No, we do not record anything.
  • Where is the in-room-chat history saved?
    It is not permanently saved; it disappears when the last person leaves the room. In the real world, what you say in a room isn’t stored neither.
  • Can my boss surveil me remotely while using Teemyco?
    Let’s be clear - we are not a surveillance tool. And we are consciously designing Teemyco in a way that it cannot be used as such. For example, even auto-away status (visible after 15 minutes) is only visible to the people in the same room.
Further Questions & Feedback
  • I have a suggestion on what to improve - how do I share my thoughts?
    If you are a Teemyco user, please use the feedback button in your virtual office. If you are not yet a Teemyco user, please share any thoughts you have with feedback@teemyco.com
  • I have a question that I cannot find the answer on this website for. What do I do?
    Get in touch with feedback@teemyco.com and we will try to help you asap!